One stop shop to collect positive reviews, resolve negative Reviews and boost your presence on social media
Start Free TrialSmart tools to manage and grow your reputation
Encourage happy customers to share reviews on public platforms.
Privately resolve negative feedback before it reaches Google reviews.
Repurpose positive reviews to grow your reach across social platforms.
Track reviews and feedback in real-time with customer-friendly insights.
Your online reputation matters when you are managing a high rise apartment complex, a rental portfolio or multiple housing communities. Our specialized property management reputation management service ensures that positive experiences are amplified, while negative ones are addressed privately. We help real estate managers, property management companies, and apartment professionals enhance their brand image, increase occupancy, and build trust.
Both property owners and renters are tech savvy now and understand the importance of a well reputed property management agency. Property managers know these deciding factors better than anyone. Negative reviews can cost you leases, damage brand perception and spark a cycle of declining occupancy. Today, 93% of renters rely on online reviews when choosing where to live, and 87% won't consider a property with less than a 4 star rating.
Property management is risky and sensitive work that requires careful planning and watchful management. One unresolved complaint on Google or TrustPilot can spread quickly and ruin years of hard work. Sometimes, unfiltered tenant frustrations can go viral, or the inability to monitor and respond across the platforms can cost the company its reputation.
Our real estate reputation management solution is designed to stop that spiral. By proactively collecting feedback, resolving issues privately, and routing positive experiences to public review sites, we help ensure your reputation reflects the quality service you provide.
Our team have created the solution to the above mentioned problems and it took us years to perfect. Here is our smart 3 step process to protect and improve your online reputation.
Connecting with the clients to gather their sentiments is the cornerstone of our reputation management strategy. We send automated outreach via email or SMS to residents and owners after key touch points, whether it is move in, maintenance or renewal. We are always keen to keep in touch and understand the concerns of our clients firsthand.
Our smart system helps route the reviews accordingly and suggests the next logical steps to encounter it. In case of positive feedback, we encourage those clients to share their experiences on Google, TrustPilot and other review platforms to spread the positivity and enhance the image of the company.
In case of negative feedback, we capture it privately and direct the client to either our system for internal resolution or to your team directly before it affects your public score. This helps contain the damage and eventually helps turn the angry clients into happy ones.
Unlike other review collection services, we show results before we charge our customers. Whether you manage apartments, HOAs, multi property portfolios, or a full service real estate team, our solution seamlessly integrates with your existing CRMs and property management software. It makes it easy to scale without disrupting your workflow. We have made it easy to integrate with your existing management software systems, such as Salesforce, HubSpot, Zoho, and Pipedrive.
Such is our confidence in our product that we do not tend to lock you in long term contracts. Instead, we start with a free consultation where we understand the unique challenges and requirements that your business faces and provide a tailored solution that helps manage the clients' reviews and is fully compliant with fair housing laws and data privacy regulations. This ensures that your reputation strategy is both effective and ethical.
We understand that it’s the outcomes that matter in property management, not the empty promises. This is the reason we offer a free 14 day demo so you can experience the impact of our platform before making any informed decision or commitment.
During your trial, we fully set up your review collection system, tailor feedback request templates to match your brand, and if requested, import your tenant or client list. This will provide you with valuable insight into how exactly our smart review routing and real time alert system work to protect and enhance your online reputation. For the 14 days free trial, we do not require your credit card, and there is no pressure and absolutely no obligation. Just transparent access to a system designed to deliver measurable results.
In our opinion, real estate and property management is a sort of industry where there is no room for guesswork and any misstep can directly affect occupancy, lease conversions and client retention. Wasting time is not an option. You must start your demo today and take the first step towards a reputation that fills units, earns trust and drives long term growth.
Start managing reviews smarter and boost your online presence today.
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