Running a dental practice means every interaction counts—and one negative review can undo years of hard work. Patients today trust online reviews as much as personal recommendations. However, many dental practices struggle to collect feedback, manage public reviews, and safeguard their online reputation. This is where we come in.

Feedback Surge offers dental practice reputation management services designed specifically for dental clinics and practitioners. We help you collect patient feedback and guide satisfied clients to post positive public reviews, while handling complaints privately to prevent damage to your image. With our smart system and simple process, you stay in control of your online presence while focusing on delivering great care.

Why Reviews Matter in Dentistry

In today’s digital-first world, the first and sometimes the only impression that new patients will get is through online reviews. According to a study indicate that a staggering 93% of patients say online reviews influence their decision when choosing a dentist. Your online presence not only impacts your patient flow but overall growth. Dental practices that maintain a 4.5 or above rating consistently see more bookings.

On the other hand, just one unresolved negative review can damage your credibility, reduce referrals, and ultimately cost you thousands in lost revenue. For dentists, technical skill alone isn’t enough—patients also want to feel cared for and confident in their provider. Online reviews act as a social proof of your professionalism, compassion, and consistency. Without a structured approach to review collection and reputation management, you’re leaving your practice’s public image vulnerable to chance, and in the hands of unhappy outliers rather than your many satisfied patients.

How Do We Help Increase Your 5-star reviews?

We have built a service with the help of a dedicated team that protects and enhances the reputation of dental practices and practitioners across the world. It takes countless hours of research, persuasion and understanding to extract glowing 5 star reviews from the customers and persuade them to post them publicly. Here is how we get this done.

Patient Feedback Outreach

We automatically reach out to your recent patients via SMS or email, asking for feedback in a gentle, professional way. This increases response rates and gives you real, honest insights.

Smart Review Routing

Happy patients are encouraged to leave public reviews on Google, TrustPilot, or any review site you prefer. Unhappy patients are guided to a private feedback form, allowing you to resolve issues internally.

This protects your ratings while giving dissatisfied patients a voice.

Complaint Resolution Support

We don’t just collect feedback—we help you act on it. When a patient leaves negative feedback, you’re notified immediately. You can respond quickly, resolve the concern, and often prevent the issue from ever going public.

Repurposing Positive Feedback

We do not leave the positive feedback resting on those sites. We take those glowing reviews and, first of all, post them on your website testimonial section and then we create branded social media posts to be posted on all social media handles to increase your social reach. Repurposing and showcasing those reviews serve the purpose of reputation management.

Reputation Alerts & Reporting

You’ll receive reports showing how your reputation is trending—how many reviews you’ve collected, what’s being said, and how your ratings have improved. You will also have a bird’s eye view of the stats of our efforts, such as how many emails were sent to the customers and how many of them were opened. How many of them were given replies, and how many of them eventually turned into 5 star reviews? This gives you a clear picture and helps you make a better informed strategy for the future.

Why Choose Us for Dental Reputation Management

With so many reputation tools out there, it’s hard to know which one truly understands the unique challenges of running a dental practice. Our service stands apart because it’s designed specifically for dental professionals, with your workflows, patient expectations, and industry standards in mind. We combine smart automation with a human touch, helping you protect your brand, grow your review score, and build lasting trust with your patients. Here's how we do it better:

We Fine-Tune Our Services to Fit Your Business Perfectly

When you sign up with us, you're not just getting a one-size-fits-all solution. We take the time to understand your unique goals, challenges, and customer base, then shape our services to match. From personalized messaging to custom workflows, every part of your setup is designed to align perfectly with how you do business.

Personal Touch Along with Automation

Many platforms automate review requests, but lose the warmth and tone that patients associate with your practice. Our system ensures every message is customized to reflect your branding, voice, and level of professionalism. Patients won’t feel like they’re hearing from a robot—they’ll feel like your practice genuinely cares about their experience. This balance of automation and personalization keeps your reputation authentic and approachable.

Trusted by Dental Professionals with Proven Results

The only way to convince our clients of the benefits of our service is by showing them real, measurable results that directly impact their bottom line. Most dental practices using our system see a 60-80% increase in 5 star reviews within just three months. They also notice a 70% drop in 1 star reviews thanks to our smart feedback routing that resolves issues privately. The patients feel genuinely heard and valued, which helps with patient satisfaction and retention.

Whether you're a solo practitioner or managing multiple clinics, our platform is trusted by dentists across the UK, US, and beyond, professionals who understand that in today’s world, reputation equals revenue.

Join the growing number of dental practices transforming their reputation—book your free 14-day demo now and see the difference for yourself.